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Augeo Sells Financial Institution Loyalty Business Unit for $140 Million
ST. PAUL, Minn. — (September 26, 2018) — Augeo announced today that it has completed the sale of its financial institution loyalty business unit to investment funds affiliated with Lightyear Capital LLC, a New York-based private equity firm investing in financial services companies.
A longstanding leader in customer, member and employee engagement solutions, Augeo has delivered double-digit growth each year for over a decade and continues to serve more than 300 clients outside of financial institution loyalty.
Augeo FI is proud to share Credit Union West has been honored as Air Force Credit Union of the Year
Glendale, AZ – Serving military members and veterans is foundational to Credit Union West, which was established in 1951 as Luke Federal Credit Union and founded on Luke Air Force Base (AFB). The tradition of serving the military continues today, earning them the distinction of being named the Air Force Credit Union of the Year in 2018, the highest possible award for an on-Base financial institution.
“It is an incredible honor to be selected over dozens of other institutions nationwide for this prestigious award,” said Bob MacGregor, CEO of Credit Union West. “We are proud of our long tradition of serving the Luke AFB community, as well as the larger military member and veteran community in Maricopa and Yavapai counties.”
Air Force Credit Union of the Year Award is based on asset class size by USAF Installation Commander recommendations to the Secretary of the Air Force.
Augeo FI is currently seeking an Account Manager that manages and expands business relationships with targeted clients. They will be able to develop and implement strategy, sales plan and forecasts for overall business development.
A Call Center Agent is responsible for providing support to external customers via phone or electronic (e-mail/Chat) contact. A Call Center Agent supports the external customers who participate in Reward Programs sponsored by Augeo FI clients. Augeo FI is a 24-hour call center.
Augeo FI is looking for a skilled Customer Service Manager who can lead our representatives to better performance and improve service quality. The Customer Service Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support our customers. You should have exceptional communication, interpersonal, and customer service skills, as well as learning comprehensive knowledge of our company policies and processes.
In this role, the Implementation Specialist will not only be an individual contributor, but also collaborate on less complex implementations. The Implementation Specialist should be able to have a high degree of initiative, creativity and troubleshooting skills, coordinate new implementations and promotions, coordinate with team members on integration projects, apply principles, processes and tools of quality management to work and actively participate in a Scrum team that focuses on delivering customer implementations.
The Ops Engineer II must be a customer service oriented IT Professional with a solid understanding of the latest operating systems and hardware as well as be able to provide technical support to users in an efficient and accurate manner. You will be responsible to triage and manage support calls and ticketing queue. A key quality to success in this position is to have a can-do attitude while taking ownership of opportunities.
Contact firstname.lastname@example.org for more information on our career opportunities »